Services

Backed by over 22+ years of accumulative experience, our customers rely on us to deliver Secured Mission-Critical solutions to meet their business needs and drive their organization to a higher level of success.

Professional Services

In a comprehensive project, FIS will help your business to overcome specific challenges through a dedicated project, such as cloud migration or deployment of new hardware.

Our scope can extend from planning and strategy through to design, implementation, adoption, and training and we can even involve future ongoing support.

We offer professional services for businesses that need immediate help for a specific pain point or problem, including planning strategically for your future growth.

Consulting

Our firm delivers custom IT consultancy services covering a variety of business technology strategies: Cloud Strategy, IT Budget Planning, Data Analytics, Risk Management, Disaster Recovery Planning, Software Management, Business Continuity Planning, IT Assessment, Communications and Carrier Services, ERP Services, and Systems Integration and Enterprise Architecture.

Our team supports a unique IT transformation end-to-end for each industry, the knowledge of industry commonalities helps us factor in possible regulations, mind business challenges, and target audience from the start. We help to navigate the coexistence of new and legacy IT through digital technology integration, including strategizing from an architecture, workforce, and applications standpoint.

Training

With the deep experience FIS gained during the various implementations performed by its professional team of experts and consultants, indifferent customer organizations; FIS will provide all the required training that enables management and staff to utilize the entire system in the maximum possible performance.

This training is usually conducted for different staff levels:

  • Top Management (Decision Making Forms and Reports).
  • Super Users (Administer and Manage the System).
  • End Users (Data Entry and Reporting).

Learning can be defined as the process by which changes in behavior result from experience or Practice. The "experience or practice" aspect of this definition is especially important when applied to computer technology. We believe that the best way to learn about new technology is to immediately work with that technology. Simply hearing someone describe how technology is intended to work does not provide the experience or practice we consider critical in learning. FIS provides different types of training such as “Instructor-Led” training and “On-Job” training.

Technical Support

Our technical support is staffed with certified engineers, and senior-level professionals are familiar with a variety of development and collaboration methodologies.

We take into consideration the type of infrastructure, business profile, way of conducting business, and budget limits.

We’re not here to drain your budget, but to focus on core business needs, allowing to your business be more productive, save time and reduce IT costs.

We specialize in 24/7 support, including a Help Desk staffed by certified engineers who provide the Curative and preventive maintenance and health check.

Scope of services provided by FIS:

  • Handling issues related to IT applications, services, and systems.
  • Application efficiency management
  • Capacity management
  • Monitoring IT systems of the customer
  • Change management – redesigning customer systems (customizing the customer systems)